{"id":5054,"date":"2020-08-10T10:16:35","date_gmt":"2020-08-10T10:16:35","guid":{"rendered":"https:\/\/swissoffice24.ch\/faq\/"},"modified":"2024-10-15T13:42:58","modified_gmt":"2024-10-15T11:42:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/swissoffice24.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;&#8221; rt_column_placement=&#8221;middle&#8221; rt_column_gaps=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_row_borders=&#8221;&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;no-repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;center center&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_layer=&#8221;&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_class=&#8221;rt-1610906&#8243; rt_paddings=&#8221;80px,80px,,&#8221; rt_margins=&#8221;,,,&#8221; rt_content_margins=&#8221;,,,&#8221; rt_tablet_paddings=&#8221;,,,&#8221; rt_tablet_margins=&#8221;,,,&#8221; rt_tablet_content_margins=&#8221;,,,&#8221; rt_sp_paddings=&#8221;,,,&#8221; rt_sp_margins=&#8221;,,,&#8221; rt_sp_content_margins=&#8221;,,,&#8221;][vc_column rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;]<div class=\"rt-heading-wrapper mobile-text-center rt-4462983\">\n\t\t\t\t\t\t<h5 class=\"rt-heading primary-color\" >Domicil Service<\/h5>\n\t\t\t\t\t<\/div><div  class=\"rt-toggle  icons\"><ol><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Are there any requirements?<\/div><\/div><div class=\"toggle-content\"><p>Our domicile service is available to both natural and legal persons. Depending on the package, you can also have your address entered in official registers. We verify your identity by means of official documents, and you can then make use of the service. It can be a great advantage for both Swiss and foreign persons to have their own, separate address in Switzerland.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Which documents will be checked?<\/div><\/div><div class=\"toggle-content\"><p>In principle, the identity of the natural person is checked on the basis of official documents (scan\/photo). The current address data is checked against the last bill from your energy supplier or telephone provider. This ensures that the information is genuine and up-to-date at all times.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Will you send my private address to 3rd parties?<\/div><\/div><div class=\"toggle-content\"><p>No, of course not. This information is subject to strict Swiss data protection. The only exceptions are official orders from law enforcement agencies, debt collection offices or municipal authorities. In this case, we are obliged to disclose your contact and address data.<\/p>\n<p>This includes<\/p>\n<ul>\n<li>First name and surname<\/li>\n<li>copies of identity documents<\/li>\n<li>Last known residential address<\/li>\n<li>Postal forwarding address, if applicable<\/li>\n<li>Telephone number(s)<\/li>\n<li>Email address(es)<\/li>\n<\/ul>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>What is a 'Sub-Address'?<\/div><\/div><div class=\"toggle-content\"><p>For the Start Package we set up a so-called sub-address at the Swiss Post. Basically it is an alias address to our own address. The letters are automatically &#8220;forwarded&#8221; to our name at the post office. The sender only needs to enter your name (company or private), Bahnstrasse 8, 8603 Schwerzenbach. Your name will not appear on the mailbox and with this address you cannot have your name entered in official registers.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>What is a 'c\/o Address'?<\/div><\/div><div class=\"toggle-content\"><p>For the c\/o address, you use our company name as the recipient address, i.e. &lt;Ihr Name \/ Firma&gt; , c\/o sallnet GmbH, 8603 Schwerzenbach. You can also use this address in official registers (commercial register, etc.) and also represents a real domicile address. The mailbox is not labelled with this address.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>What is 'Own Domicil Address'?<\/div><\/div><div class=\"toggle-content\"><p>In the case of your own domicile address, the mailbox will be addressed and our address will be the address of your place of business. You can use this address according to legal regulations. The address is then: &lt;your name\/company&gt;, Bahnstrasse 8, 8603 Schwerzenbach. The mailbox will be labelled with your name.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Can I only receive my mail digitally??<\/div><\/div><div class=\"toggle-content\"><p>Yes this is possible. In this case we will open and scan your mail and send it by email to your email address. For this effort additional costs will be charged, see our prices.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>What are the notice periods?<\/div><\/div><div class=\"toggle-content\"><p>You can cancel the domicil service annually (1 month before the end of the contract). For the secretarial service, a monthly notice period applies to the end of the month.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Can I use your adress with ``Einwohnerkontrolle`` as a homeadress?<\/div><\/div><div class=\"toggle-content\"><p>NO, absolutly not. It is forbidden to use our adress for any private registration with &#8220;Einwohnerkontrolle&#8221; &#8211; any violation leads to the suspension of the contract and cancellation.<\/p>\n<\/div><\/li><\/ol><\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;&#8221; rt_column_placement=&#8221;middle&#8221; rt_column_gaps=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_row_borders=&#8221;&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;no-repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;center center&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_layer=&#8221;&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_class=&#8221;rt-1260065&#8243; rt_paddings=&#8221;80px,80px,,&#8221; rt_margins=&#8221;,,,&#8221; rt_content_margins=&#8221;,,,&#8221; rt_tablet_paddings=&#8221;,,,&#8221; rt_tablet_margins=&#8221;,,,&#8221; rt_tablet_content_margins=&#8221;,,,&#8221; rt_sp_paddings=&#8221;,,,&#8221; rt_sp_margins=&#8221;,,,&#8221; rt_sp_content_margins=&#8221;,,,&#8221; rt_bg_color=&#8221;#f4f4f4&#8243;][vc_column rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;]<div class=\"rt-heading-wrapper mobile-text-center rt-3464873\">\n\t\t\t\t\t\t<h5 class=\"rt-heading primary-color\" >Secretariat Service<\/h5>\n\t\t\t\t\t<\/div><div  class=\"rt-toggle  icons\"><ol><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>How long are the contract periods?<\/div><\/div><div class=\"toggle-content\"><p>You can book the secretarial service on a monthly or yearly basis, the cancellation is always one month to the end of the term.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>How flexible am I in using the service?<\/div><\/div><div class=\"toggle-content\"><p>You can redirect to a Swiss number at any time, whenever you need free space, or you can use the service permanently &#8211; just as you wish.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>What is the situation with call charges?<\/div><\/div><div class=\"toggle-content\"><p>In contrast to our competitors, you pay only a low monthly provision price with us. Every incoming call is charged according to the published rates, namely <strong>per call<\/strong> &#8211; not per minute as with other providers. So the costs remain well calculable, even if a caller needs a little longer.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>How am I notified of a call?<\/div><\/div><div class=\"toggle-content\"><p>After an incoming call you will receive a note via email to previously agreed addresses free of charge. Optionally you can also be informed via SMS (additional costs)<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Did the caller noticed that my secretariat is operated by SwissOffice24?<\/div><\/div><div class=\"toggle-content\"><p>No, absolutely not. We act like an internal employee, the caller won&#8217;t know the difference. With the information you give us in advance, we have a picture of your company and adapt accordingly.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>What do ``Federal Holidays`` mean<\/div><\/div><div class=\"toggle-content\"><p>These are the public holidays that apply in all cantons<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>How are the call charges billed?<\/div><\/div><div class=\"toggle-content\"><p>You always pay the base price in advance. At the end of the month, you will receive the cost statement and invoice for the call costs incurred retroactively and the base price for the following month.<\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>In which languages do you accept calls?<\/div><\/div><div class=\"toggle-content\"><p>We accept calls in German or English. This ensures a uniform appearance, regardless of whether the caller comes from Bern, Basel, Graub\u00fcnden or abroad.<\/p>\n<\/div><\/li><\/ol><\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;&#8221; rt_column_placement=&#8221;middle&#8221; rt_column_gaps=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_row_borders=&#8221;&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;no-repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;center bottom&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_layer=&#8221;&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_class=&#8221;rt-8031007&#8243; rt_paddings=&#8221;40px,40px,,&#8221; rt_margins=&#8221;,,,&#8221; rt_content_margins=&#8221;,,,&#8221; rt_tablet_paddings=&#8221;,,,&#8221; rt_tablet_margins=&#8221;,,,&#8221; rt_tablet_content_margins=&#8221;,,,&#8221; rt_sp_paddings=&#8221;,,,&#8221; rt_sp_margins=&#8221;,,,&#8221; rt_sp_content_margins=&#8221;,,,&#8221;][vc_column width=&#8221;2\/3&#8243; tablet_align=&#8221;center&#8221; mobile_align=&#8221;center&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_class=&#8221;rt-7966690&#8243; rt_margins=&#8221;,&#8221; rt_paddings=&#8221;20,20,,&#8221; rt_wrapper_paddings=&#8221;,,,&#8221; rt_tablet_margins=&#8221;,&#8221; rt_tablet_paddings=&#8221;,,,&#8221; rt_tablet_wrapper_paddings=&#8221;,,,&#8221; rt_sp_margins=&#8221;,&#8221; rt_sp_paddings=&#8221;,,,&#8221; rt_sp_wrapper_paddings=&#8221;,,,&#8221; rt_bg_color=&#8221;&#8221; rt_bg_overlay_color=&#8221;&#8221;]<div class=\"rt-heading-wrapper style-2 rt-5729919\">\n\t\t\t\t\t\t<h4 class=\"rt-heading style-2\" >Do you have any questions?<\/h4>\n\t\t\t\t\t<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; text_align=&#8221;right&#8221; tablet_align=&#8221;center&#8221; mobile_align=&#8221;center&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_class=&#8221;rt-8821647&#8243; rt_margins=&#8221;,&#8221; rt_paddings=&#8221;20,20,,&#8221; rt_wrapper_paddings=&#8221;,,,&#8221; rt_tablet_margins=&#8221;,&#8221; rt_tablet_paddings=&#8221;,,,&#8221; rt_tablet_wrapper_paddings=&#8221;,,,&#8221; rt_sp_margins=&#8221;,&#8221; rt_sp_paddings=&#8221;,,,&#8221; rt_sp_wrapper_paddings=&#8221;,,,&#8221; rt_bg_color=&#8221;&#8221; rt_bg_overlay_color=&#8221;&#8221;]<div class=\"button_wrapper  arrow rounded\"><a href=\"https:\/\/swissoffice24.ch\/en\/contact\/\" target=\"_self\" title=\"Get in touch now\" class=\"button_  heading-font black medium rt-3604711\"><span><span>Get in touch now<\/span><\/span><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;fullwidth&#8221; 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rt_bg_attachment=&#8221;scroll&#8221;][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;fullwidth&#8221; rt_row_content_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_height=&#8221;&#8221; rt_column_placement=&#8221;middle&#8221; rt_column_gaps=&#8221;&#8221; rt_row_shadows=&#8221;&#8221; rt_row_borders=&#8221;&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;no-repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;center center&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_layer=&#8221;&#8221; rt_bg_video_format=&#8221;self-hosted&#8221; rt_class=&#8221;rt-1260065&#8243; rt_paddings=&#8221;80px,80px,,&#8221; rt_margins=&#8221;,,,&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5054","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/pages\/5054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/comments?post=5054"}],"version-history":[{"count":25,"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/pages\/5054\/revisions"}],"predecessor-version":[{"id":5197,"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/pages\/5054\/revisions\/5197"}],"wp:attachment":[{"href":"https:\/\/swissoffice24.ch\/en\/wp-json\/wp\/v2\/media?parent=5054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}